“If I Were a Pony” Jellycat

Fast Shipping with Professional Packaging

We offer a wide range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse staff are highly educated to pack your items exactly according to the specifications that we supply. Your items are carefully inspected and secured properly prior to shipping. We ship to thousands of customers daily across various countries. This shows that we're committed to becoming the biggest retailer online in the world. Both Europe as well as the USA have distribution and warehouse centres.

Note: Orders that contain more than one item are assigned a processing time depending on the item.

Prior to shipping, we check the item thoroughly before sending the items. Most orders are shipped within 48 hours. The delivery time is estimated to be between 3 and 7 days.

Returns

We are not able to manage the stock in our warehouse and factory. The actual levels of stock can change at any moment. Be aware that it's possible for your order to run out of stock even after you've placed your order.

The policy is 30 days. If it's been longer than 30 days since you purchased your item and we're unable to offer you a full refund or exchange.

In order to be eligible for a refund, your product must be unopened and in the same condition as you received it in. The item must be in the original packaging.